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This Privacy Policy describes how Sasta Hatiya Retails Private Limited (“Company”, “we”, “our”, “us”) collects, uses, discloses, and protects your information when you visit or use our website sastahatiya.com or place orders through our services.

By accessing or using our Website or services, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

a) Personal Information

We may collect the following personal information:

• Name

• Mobile number

• Email address

• Delivery address

• Payment-related information (processed through secure third-party payment gateways)

b) Order & Transaction Information

• Products ordered

• Order history

• Delivery details

• Communication records (calls, WhatsApp messages, emails)

c) Technical Information

• IP address

• Browser type

• Device information

• Website usage data (cookies, log files)

2. How We Use Your Information

We use the collected information to:

• Process and deliver your orders

• Provide free home delivery within Bhagalpur

• Communicate order status and support updates

• Improve our products, services, and website experience

• Send promotional offers, discounts, or service updates (only if permitted)

• Comply with legal and regulatory requirements

3. Service Area Limitation

Our services are intended only for users residing in Bhagalpur, Bihar. Information collected is used solely to fulfill orders within this service area.

4. Cookies and Tracking Technologies

We may use cookies and similar technologies to:

• Enhance user experience

• Understand website traffic and usage patterns

• Improve our services

You can choose to disable cookies through your browser settings; however, some features of the Website may not function properly.

5. Sharing of Information

We do not sell, rent, or trade your personal information. We may share information only with:

• Delivery partners for order fulfillment

• Payment gateway providers for secure transactions

• Government or legal authorities when required by law

All third parties are required to maintain the confidentiality of your information.

6. Data Security

We implement reasonable security practices and procedures to protect your personal data from unauthorized access, loss, misuse, or alteration. However, no method of transmission over the internet is 100% secure.

7. Retention of Information

We retain your personal information only as long as necessary to:

• Fulfill orders

• Comply with legal obligations

• Resolve disputes

• Enforce our policies

8. User Rights

You have the right to:

• Access your personal data

• Request correction of inaccurate information

• Request deletion of your personal data (subject to legal requirements)

Requests can be made by contacting us using the details provided below.

9. Third-Party Links

Our Website may contain links to third-party websites. We are not responsible for the privacy practices or content of such websites.

10. Children’s Privacy

Our services are not directed towards children under the age of 18. We do not knowingly collect personal information from minors.

11. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Changes will be effective immediately upon posting on the Website.

12. Contact Us

If you have any questions or concerns regarding this Privacy Policy, please contact us at:

Sasta Hatiya Retails Private Limited
Website: www.sastahatiya.com/contact
Email: care@sastahatiya.com
Phone/WhatsApp: 8862862862